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Fusion also offers preconfigured, plug-and-play Blackberry Enterprise Servers
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| Fusion Wireless Management Services |
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The hassle of wireless administration:
A rapidly growing management burden
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Widespread wireless handset and PDA usage has silently saddled technical and financial functions with an
impossible obligation: maintaining satisfaction amongst your wireless population while minimizing costs.
Today, your employees must regularly waste their valuable time individually resolving wireless phone issues.
Fusion Microsystems’ unique resource management solution maximizes the return on your wireless investment.
The Fusion on-line wireless support
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resource instantly and permanently eliminates wireless carrier hassles that
your employees tolerate to resolve issues with their wireless phones, PDAs, network access and service.
Combined with free reviews of your service provider’s billings to identify errors and inappropriate plan
selections, Fusion both reduces costs and significantly increases employee productivity by fully achieving
the promised benefits that originally justified your wireless purchases.
Managing your wireless resources is challenging due to the complexity of wireless customer agreements, plans
and fees. Little resources are available for education on wireless terminology, customer rights or carrier
practices. Fusion’s expertise both solves this problem and lowers your overall costs.
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The Fusion Wireless Management Solution
Fusion approaches wireless management with two initiatives.
First, our skilled auditors identify every inappropriate charge and unnecessary feature to eliminate excess costs.
Our wireless contract analysts apply that analysis to negotiations with your carriers achieving permanent reductions
and negotiated discounts.
Fusion Wireless Support welcomes your associates to call, email, or visit the support website with their wireless issues.
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An experienced support representative will resolve their issue, immediately restoring productivity and connectivity from the handset to your servers.
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Support that eliminates the hassle
Fusion wireless support representatives allow your associates to bypass your carriers’ runaround and hold times that cause stressful frustration. We contact support on your behalf, fully resolving your issue. Throughout the process you receive progress emails that keep you in the loop. Rather than your associates starting from scratch when they face a common issue, our support staff’s instructions are customized to your equipment and applications.
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The Fusion Wireless Support Website allows
you and your associates to enter requests, check status
and search the Fusion Help Library for immediate answers
to your questions. Each associate receives a wallet-card
with access instructions, their username and password.
The Fusion Wireless Management Service is designed to establish and enforce your policies and procedures.
New equipment requests are limited to approved equipment, features and accessories.
All orders and upgrades are first submitted to management for approval before execution.
All phones and equipment are tracked preventing loss and unauthorized service.
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Fusion Wireless Cost Optimization
Fusion consultants analyze your monthly invoices to identify unauthorized charges, fees and plans.
Individual calling patterns, features and data access are tracked to determine your preferred contract terms and
negotiating points. Wireless contract administrators then act upon that analysis, resulting in the minimal cost
for your needs. Fusion's extensive experience and direct relationship with leading wireless service providers cuts
through your carriers’ bureaucracy to quickly and reliably achieve targeted results.
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About Fusion Wireless Management Services
Fusion Wireless Management Services assists organizations by eliminating the hassle and bill inflation that drains resources and reduces productivity. Experienced analysts optimize each clients’ wireless infrastructure, providing long-term savings and benefits. Backed by Fusion’s IT Services, Fusion Wireless Support resolves every issue, including access to your email and application servers.
Fusion Wireless Training
Fusion instructors provide on-site training on smartphone and PDA use, efficient wireless usage, and advanced PDA utilization and features. A single training course will improve your associates utilization of available features, improving productivity and reducing frustration.
Industry Leadership in Wireless Management
Fusion leads the industry in simplifying wireless resource management. Through direct relationships with the major carriers, and with extensive knowledge of regulations, policies and contract terms, Fusion experts quickly achieve results that are otherwise impossible.
Fusion Wireless Management Services is a division of Fusion Microsystems, and is only one of several solutions for today’s technological challenges. Partnership with industry leaders. Unique expertise and focus.
The Fusion of Talent and Technology.
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